Knowledge Base

Does my item need to be boxed?

In category Packaging

We operate a parcel delivery service. Every item must be boxed (or jiffy bag / envelope depending on size) to travel in our system. Please ensure your items has enough internal cushioning to protect …

What address details do I need to write on my package?

In category Packaging

You must label all packages clearly with the destination address. When you book with us, you will be given the option to print out address labels however the barcoded shipping label issued must also …

How should I package my item?

In category Packaging

We can only accept items that are professionally packed within a box ready for the driver.The item must be cushioned, protected with suitable outer packaging and the corners protected.If the item is …

I'm not sure of the exact size or weight of my package.

In category Packaging

You need to know this information to use our services.If these details are wrong, you will be charged the extra postage costs plus an administration fee.

Do you only collect boxes?

In category Packaging

We can only collect boxes, letters and jiffy bags under our normal services. Please note that we also have a Pallet service available through Quote and book.

How do I prepare my Pallet?

In category Packaging

Please ensure you have selected the correct size Pallet to accommodate your goods and that the goods do not overhang. All goods must be shrink wrapped securely onto the Pallet. Please note a …