Knowledge Base

I don't want to book online, can I ring it through to you?

In category Online Booking

In order to keep our prices low, we cannot take telephone bookings.

Why do I need a printer for some services?

In category Online Booking

Some of our services need a Shipping Label to be attached to your packages, so you will need to be able to print these out.For this, you will need a good quality printer.

I made a mistake online, how do I change this?

In category Online Booking

Please e-mail customerservices@interparcel.co.nz with the required changes and we will confirm if we are able to amend the booking or whether you will need to rebook.

How should I describe the goods?

In category Online Booking

The simple answer is to be as descriptive as possible. Never put 'gift' or 'goods' as this will delay the item in customs whilst the classify exactly what the item is. You must enter every item …

What value do I place on the goods?

In category Online Booking

The value entered must be for the replacement value of the goods, therefore there should never be a need to put a nil value.The Value of any goods sent must be able to be proven in the shape of a …