Knowledge Base

Search our knowledge base or browse the articles.
You'll find answers to many of your questions here.

What value do I place on the goods?

The value entered must be for the replacement value of the goods, therefore there should never be a need to put a nil value.The Value of any goods sent must be able to be proven in the shape of a Purchase receipt in the event of a claim. For this reason Personal effects should not be sent and can attract a higher customs charge.Please note - As it is difficult to prove the value of Personal effects they are listed under our Restricted items. They can be sent, but it is at the customers own risk and no claim can be made in the event of damage or Loss.
Helpful Not Helpful
5 results for "Online booking"

I don't want to book online, can I ring it through to you?

10 years 0 months ago in Online Booking

In order to keep our prices low, we cannot take telephone bookings.

Why do I need a printer for some services?

10 years 7 months ago in Online Booking

Some of our services need a Shipping Label to be attached to your packages, so you will need to be able to print these out.For this, you will need a good quality printer.

I made a mistake online, how do I change this?

10 years 0 months ago in Online Booking

Please e-mail customerservices@interparcel.co.nz with the required changes and we will confirm if we are able to amend the booking or whether you will need to rebook.

How should I describe the goods?

10 years 0 months ago in Online Booking

The simple answer is to be as descriptive as possible. Never put 'gift' or 'goods' as this will delay the item in customs whilst the classify exactly what the item is. You must enter every item …

What value do I place on the goods?

10 years 0 months ago in Online Booking

The value entered must be for the replacement value of the goods, therefore there should never be a need to put a nil value.The Value of any goods sent must be able to be proven in the shape of a …