Knowledge Base

Payment Methods

In category Payment

We currently accept the following payment methods:Visa, Mastercard and Paypal as well as the option to Store cards and Pre Pay on account. Please contact us if you require more information.

Do you offer credit accounts?

In category Payment

Not normally. If you are a limited company and send more than 30 packages per day, we may be able to offer you an account subject to status.

How does Prepay work?

In category Payment

With Prepay, you use your credit or debit card to make a payment to your Interparcel account.Then whenever you send a parcel and choose to pay by Prepay, your account gets debited the purchase …

How much do I need to top-up my Prepay account?

In category Payment

You can top up your Prepay account with as little as $25, up to a maximum of $500 per top-up.The maximum credit your Prepay account can hold is $500.

How long does my Prepay top-up remain valid?

In category Payment

All funds in your Prepay account are valid indefinitely, as long as you use your account at least once a year.If you do not use your account for at least a year, your credit will expire …

What Credit / Debit cards do you accept?

In category Payment

We currently accept Visa, Mastercard

How do I withdraw my Prepay funds?

In category Payment

If you would like to withdraw any Prepay funds, you will need to contact our Customer Service team who will arrange this for you.Please note that we can only transfer funds back to the original …

Can I pay for my shipment using both Credit Card and Prepay?

In category Payment

To pay for a shipment using Prepay, you need to have enough funds available in your account to cover the whole amount.You cannot split payment for an order between different payment methods.

I have funds in my Prepay account, but the Prepay button is not enabled...

In category Payment

You need to ensure you have enough funds in your account to cover the whole purchase price of your order.If you do not have enough available, you will not be able to pay by Prepay until you top-up …

How do I top-up my Prepay account?

In category Payment

Just select the 'Prepay' option under the 'My Account' menu and follow the instructions there.