Knowledge Base
Search our knowledge base or browse the articles.
You'll find answers to many of your questions here.
Can I have a morning collection?
Can I have a morning collection?
In category Collection
Probably not. The morning are key delivery times for drivers. You can specify a package ready time, which may be up until 3pm, although this depends on your area. Your package will be collected …
It's 4pm and my collection hasn't happened...
In category Collection
Collections are up until 5.30pm. Please feel free to contact us after 4pm if you are concerned about your collection, and we can check with the depot.
What compensation do I get if my package is not collected on time?
In category Collection
Our services don't offer a guaranteed collection. Some services have a guaranteed delivery (Same Day)- this guarantee will only apply once the package has been collected.
Will Interparcel contact me if my collection fails?
In category Collection
Interparcel are a courier broker and therefore not the collecting agent. We have very few collection issues, but if the collection does not take place please contact us so that we are aware and can …
Will my consignment be collected in the time slot I request?
In category Collection
The driver will always attempt to collect during the requested time slot where possible. The time slot however is only a request and should the driver not be able to collect during this period they …
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