Knowledge Base

Search our knowledge base or browse the articles.
You'll find answers to many of your questions here.

Incorrect Customs Declaration

An accurate description and reason for Export must be entered on The Customs invoice. If customs find different items than declared or an incorrect reason for export stated (such as Gift when actually purchased) then a Surcharge could be applied or the shipment returned.
Helpful Not Helpful
2 results for "Sending overseas"

Will I have to pay customs charges when I send a package?

10 years 7 months ago in Sending Overseas

This is unpredictable and is at the discretion of the customs in the destination country.If they do impose charges, the recipient will be contacted by the customs directly and we cannot get involved …

Incorrect Customs Declaration

10 years 7 months ago in Sending Overseas

An accurate description and reason for Export must be entered on The Customs invoice. If customs find different items than declared or an incorrect reason for export stated (such as Gift when …