Following developments regarding the recent COVID-19 outbreak, delivery networks have been experiencing delays to a number of destinations. Actions taken by countries to lockdown borders and reduce movement of people is set to affect transit times and delivery options. Our latest updates are outlined below.
1) Knock on the door as usual and step back two metres (or as far back as safe)
2) They will wait for the occupant to come to the door and greet them as usual
3) They will then ask for the recipient's name, sign the scanner with 'ATL' and leave the parcel in a sensible place for the customer to pick up once they leave
4a) If no one comes to the door and the franchisee considers the location a safe drop, the standard ATL process will be followed
4b) If no one comes to the door and the franchisee does not consider the location a safe drop, they will follow the standard failed delivery card process
1) Knock on the door as usual and step back two metres (or as far back as safe)
2) They will wait for the occupant to come to the door and greet them as usual
3a) If no one comes to the door and the franchisee considers the location a safe drop, the standard ATL process will be followed
3b) If no one comes to the door and the franchisee does not consider the location a safe drop, they will follow the standard failed delivery card process.
Country | Postcodes Currently Inaccessible for Pickup/Delivery |
Pakistan | DHL eCommerce - All services suspended. Moderate delays. All services. |
China | International Express Services - Moderate delays. |
Hong Kong | International Express Services - Moderate delays. |
Yemen | DHL eCommerce - All services suspended. |
India | DHL/Interparcel Express - Moderate delays. |
Laos | DHL eCommerce - All services suspended. Moderate delays. All services |
Syrian Arab Republic | DHL eCommerce - All services suspended. |
Bhutan | Moderate delays. All services. |
Lebanon | Moderate delays. All services. |
Country | Postcodes Currently Inaccessible for Pickup/Delivery |
Bahamas | DHL eCommerce - All services suspended. |
Belize | DHL eCommerce - All services suspended. |
Boliva | DHL eCommerce - All services suspended. |
Brunei Darussalam | DHL eCommerce - All services suspended. Moderate delays. All services. |
Cape Verde | DHL eCommerce - All services suspended. |
Cayman Islands | DHL eCommerce - All services suspended. |
Union of the Comoros | DHL eCommerce - All services suspended. |
Eswatini (Swaziland) | DHL eCommerce - All services suspended. |
Guinea-Bissau | DHL eCommerce - All services suspended. |
Guyana | DHL eCommerce - All services suspended. |
Libiya | DHL eCommerce - All services suspended. |
Lithuania | DHL eCommerce - All services suspended. |
Martinique | DHL eCommerce - All services suspended. |
Montenegro | DHL eCommerce - All services suspended. |
New Caledonia | DHL eCommerce - All services suspended. Moderate delays. All services |
Nicaragua | DHL eCommerce - All services suspended. |
Saint Vincent and the Grenadines | DHL eCommerce - All services suspended. |
Sao Tome and Principe | DHL eCommerce - All services suspended. |
St. Kitts and Nevis | DHL eCommerce - All services suspended. |
Sudan | DHL eCommerce - All services suspended. |
Venezuela | DHL eCommerce - All services suspended. |
Dominica | DHL eCommerce - All services suspended. |
Guam | Moderate delays. All services |
Marshall Island | Moderate delays. All services |
Tonga | Moderate delays. All services |
Kiribati | Moderate delays. All services |
Cook Islands | Moderate delays. All services |
Nigeria | Moderate delays. All services |
South Africa | Moderate delays. All services |
If you have any questions please don't hesitate to contact us via email at help@interparcel.com.au or call 1300 006 031 within office hours.
We will respond as quickly as we can.
This is a very difficult time for everyone and we are very grateful for the understanding and support of the Interparcel community. During this period, we will be closely monitoring the situation as it develops and will keep everyone updated.