Updated 6th April 2020 12:40pm


Following developments regarding the recent COVID-19 outbreak, delivery networks have been experiencing delays to a number of destinations. Actions taken by countries to lockdown borders and reduce movement of people is set to affect transit times and delivery options. Our latest updates are outlined below.


Summary

  • Standard deliveries nationwide will not be affected, as freight is considered to be an essential service
  • Some express deliveries may experience moderate delays (approximately 1-3 business days), depending on the location
  • We will be suspending Express service downgrade credits for our 9:00 Express, 10:00 Express, 12:00 Express and Overnight Express TNT Domestic services. This is due to reduction in domestic flight capacity
  • We will be suspending service downgrade credits on all international Express services due to work and travel restrictions
  • Our couriers will only seek verbal confirmation of delivery and where signature is required, may request to view government-issued identification for proof of age upon delivery
  • Shipments to South Africa via DHL: Only authorised to transport goods classified as essential. This includes: medical products e.g. hospital supplies, equipment etc. and protective equipment/products that support essential services e.g. machinery required to keep food production going, products required to keep medical support going (parts, machines, etc). No other exports will be accepted.
  • Some international deliveries have been affected due to the travel bans (see table for affected locations)

European Delays & Suspensions

Country Postcodes Currently Inaccessible for Pickup/Delivery
Austria Quarantine restrictions for the following postal codes: 5541, 5542, 5611, 5612, 5630, 5632, 5640, 5645, 5700, 5753, 6444, 6450, 6456, 6458, 6551, 6553, 6555, 6561, 6562, 6563, 6571, 6580, 6754, 6762, 6763, 6767, 6888, 9844. All other locations experiencing moderate delays to services.
Andorra Temporary service suspension. Services only available for hospitals, chemists and supermarkets (primary needs)
Belgium Moderate delays to services
Bosnia and Herzegovina Moderate delays to services
Bulgaria Moderate delays to services
Switzerland Moderate delays to services
Czech Republic Service suspensions for the following postcodes: 78321, 78324, 78391, 78401, 78975. All other locations experiencing moderate delays to services.
Germany Quarantine restrictions for the following postal codes: 41800 - 41899, 52000 - 52999. All other locations experiencing moderate delays to services.
Denmark Moderate delays to services
Estonia Moderate delays to services
Spain Quarantine restrictions for the following postal codes: 08700, 08710, 08711, 08712, 08788. All other locations experiencing moderate delays to services.
Finland Moderate delays to services
France Quarantine restrictions for the following postal codes: 07000 to 07099, 07110 to 07999, 26110 to 26190, 26217 to 26900, 57000, 57050. All other locations experiencing moderate delays to services.
Georgia Moderate delays to services
Ireland Moderate delays to services
Italy Quarantine restrictions for the following postal codes: 04022, 40059, 64030, 64031, 64033, 64034, 64035, 65010, 83031, 83037, 84030, 84035, 84036, 85047, 86016, 86077, 86079, 86036, 87020, 87021, 87023, 87038, 87054, 87056, 89060, 89064, 88842, 89064, 89822, 90030, 91018, 94011, 94018. All other locations experiencing moderate delays to services.
Lithuania Moderate delays to services
Luxembourg Moderate delays to services
Lativia Moderate delays to services
Moldova Moderate delays to services
Netherlands Moderate delays to services
Norway Moderate delays to services
Portugal Quarantine restrictions for the following postal codes: 3880000 to 3880999, 3885000 to 3885999. All other locations experiencing moderate delays to services.
Serbia Moderate delays to services
Slovakia Moderate delays to services
United Kingdom Moderate delays to services

Worldwide Delays & Suspensions

Country Postcodes Currently Inaccessible for Pickup/Delivery
Afghanistan Temporary service suspension
American and Western Samoa Temporary service suspension
Bahrain Temporary service suspension
Cyprus Moderate delays to services
Egypt Temporary service suspension
Equatorial Guinea Temporary service suspension
Haiti Moderate delays to services
Fiji Temporary service suspension
China Most services have resumed in China Mainland but can see delays of 1 business day. Delivery to Wuhan city is still suspended.
Honduras Moderate delays to services
Iran Moderate delays to services
Kyrgyzstan Moderate delays to services
Mongolia Moderate delays to services
Oman Temporary service suspension
South Korea Moderate delays to services
Sierra Leone Moderate delays to services
Belize Moderate delays to services
Cameroon Moderate delays to services
Cambodia Moderate delays to services
Central African Republic Moderate delays to services
Iraq Temporary service suspension
Jordan Temporary service suspension
Kuwait Moderate delays to services
Dijbouti Moderate delays to services
Lebanon Temporary service suspension
Monaco Moderate delays to services
Mauritius Temporary service suspension
New Caledonia Temporary service suspension
Niger Temporary service suspension
Rwanda Temporary service suspension
Pakistan Temporary service suspension
Philippines Temporary service suspension
South Africa Transport of essential goods only
Tonga Temporary service suspension
Timor Leste Temporary service suspension
Tuvalu Temporary service suspension
Kiribati Temporary service suspension
Vanuatu Temporary service suspension
Wallis and Futuna Temporary service suspension
French Polynesia Temporary service suspension
India Temporary service suspension
Russia Moderate delays to services
Saudi Arabia Moderate delays to services
Solomon Island Temporary service suspension
Dominican Republic Moderate delays to services
El Salvador Moderate delays to services
Gambia Temporary service suspension
Uzbekistan Moderate delays to services
Guinea Temporary service suspension
Liberia Temporary service suspension
Mali Temporary service suspension
Myanmar Temporary service suspension
Mauritania Moderate delays to services
Nicaragua Moderate delays to services
Panama Moderate delays to services
Peru Moderate delays to services
Qatar Moderate delays to services
USA Moderate delays to services

If you have any questions please don't hesitate to contact us via email at help@interparcel.com.au or call 1300 006 031 within office hours.
We will respond as quickly as we can.

This is a very difficult time for everyone and we are very grateful for the understanding and support of the Interparcel community. During this period, we will be closely monitoring the situation as it develops and will keep everyone updated.