Help Desk

Search our knowledge base or browse the articles.
You'll find answers to many of your questions here.

Knowledge Base

Type in a question below and we'll give you the best answers we can find.
Why not start by asking us a question below?

How should I package my item?

We can only accept items that are professionally packed within a box ready for the driver.The item must be cushioned, protected with suitable outer packaging and the corners protected.If the item is not correctly packaged the driver may refuse to collect and if the contents are not protected adequately any claim will be invalidated if damage occurs in transit. Please visit our Packaging Guidelines in our help & advise section.
Helpful Not Helpful
6 results for "Packaging"
Knowledge Base
Does my item need to be boxed?
5 years 8 months ago in Packaging
We operate a parcel delivery service. Every item must be boxed (or jiffy bag / envelope depending on size) to travel in our system. Please ensure your items has enough internal cushioning to protect …
What address details do I need to write on my package?
5 years 1 months ago in Packaging
You must label all packages clearly with the destination address. When you book with us, you will be given the option to print out address labels however the barcoded shipping label issued must also …
How should I package my item?
5 years 1 months ago in Packaging
We can only accept items that are professionally packed within a box ready for the driver.The item must be cushioned, protected with suitable outer packaging and the corners protected.If the item is …
I'm not sure of the exact size or weight of my package.
5 years 1 months ago in Packaging
You need to know this information to use our services.If these details are wrong, you will be charged the extra postage costs plus an administration fee.
Do you only collect boxes?
5 years 8 months ago in Packaging
We can only collect boxes, letters and jiffy bags under our normal services. Please note that we also have a Pallet service available through Quote and book.
How do I prepare my Pallet?
5 years 1 months ago in Packaging
Please ensure you have selected the correct size Pallet to accommodate your goods and that the goods do not overhang. All goods must be shrink wrapped securely onto the Pallet. Please note a …