Help Desk

If the goods are damaged, please sign to accept but note that the goods are damaged.If you sign for the goods in 'Good Condition' you will not be able to process a claim.

If the goods are damaged, packaging must be kept in case the goods need inspecting with the packaging.If the packaging is not kept this could invalidate your claim. Photographs of the packaging may …

In order to process a claim the following are needed:*Photograph of the item*Photograph and description of the packaging*An invoice showing the value of the consignment

Only the person that placed the order can start a claim and only the person who placed the order will be paid out.

All claims must be received within 28 days of the date of booking. We will not be able to process claims received after this date.

The industry standard to resolve a claim is 8-12 weeks. Interparcel aim to conclude any claim received within 28 working days.

The damaged item must not be moved until the claim is completed as this will invalidate the claim.If the claim is paid out in full, the item will not be returned. If repair costs are paid the item …