Prohibited & Restricted Items

This guide lists the items you cannot send through our services.

Prohibited Items

The following items are strictly prohibited from shipment, and must not be sent through our services under any circumstance. Any of these items being sent may result prosecution, heavy fines and imprisonment.

  • Aerosol cans / sprays
  • All liquids
  • Animal skins / Furs / Any Animal Parts including meat / Ivory and ivory products
  • Any item that requires collection from Grays Online
  • Articles of exceptional value (eg, works of art, antiques, precious stones, gold and silver)
  • Box with Hazardous label - Items sent with a Hazardous label attached will be classed as such. DO NOT RE USE OLD HAZARDOUS BOXES
  • Cheques or Tickets that are not named
  • Dangerous goods - eg Explosives / Fireworks / Christmas Crackers / Radioactive Materials / Deactivated or Replica Weapons and Munitions / Firearms / Swords / Knives / Weapons
  • Dry Ice
  • Engines / Generators / Gearboxes or any part containing or having contained oil/petrol unless flushed through
  • Fire Extinguishers / Life Jackets
  • Food items (Perishable) Being Sent Internationally/ Perishable goods
  • Furniture that is not flatpacked - Please see restricted items list
  • Goods moving under ATA Carnet and all temporary exports and imports; goods moving under FCR, FCT and CAD (Cash Against Document)
  • Hazardous materials eg Paint / Adhesives / Chemicals / Flammable resins, solvents, liquids / Compressed Air / Items containing any gases - See Also Household goods
  • Household goods containing flammable or corrosive liquids, such as oven or drain cleaners / perfume, aftershave/ hairspray/ nail varnish and remover/ antiseptic wipes ...
  • Human Remains / Body Fluids
  • Live / Dead animals
  • Magnets or items containing ferro-magnetic material
  • Money, Keys, Negotiable items / Payment cards / Birth Certificates / Driving Licences
  • Plants / Seeds / Flowers
  • Pornographic materials
  • Prescribed Drugs / Medication
  • Tobacco and tobacco products
  • Wine,Beer & Alcoholic Beverages
Restricted Items

The following items are deemed unsuitable for shipment by our services, and are therefore restricted. Any of these items being sent may result in surcharges, delays or confiscation by authorities where appropriate. No Transit Warranty or guarantees whatsoever will apply to these items.

  • Any item that is unpackaged
  • Automotive Panels
  • Flatpacked Furniture - Items should be boxed with internal packaging and protection on corners. Please see packaging advise in our help and information section.
  • Food items (Perishable) All areas
  • Glass / Acrylic / Mirrored items / Corian / Crystal / Ceramic / Fibreglass/ Porcelain/ Plaster / Marble / China / Stone / Slate / Resin / Granite / Carbon / Concrete - (or any item containing these materials)
  • Guitars
  • Household goods removals Domestic (including all personal effects)
  • Monitors / Computers / Printers
  • Passports
  • Personal effects/Unaccompanied baggage / Suitcases. Please Call Customer Service 09 8899 599 For Instruction prior to booking - Available for Domestic Further Documentation Required.
  • Speakers & Amplifiers
  • Televisions / Plasma & TFT Screens, Monitors
  • Wet , Dry, Metal Or Lithium Batteries Or products containing these items. ( Exception -Limited Quantity of Lithium Batteries can be sent Internationally via UPS, Interparcel Priority & Economy only
  • White Goods -fridges, ovens- (also known as range, stove, cooking plate, or cooktop), Microwaves, dishwasher, Washing Machine, Air - Conditioning Units etc.)